Working at Laureston House Residential Home
Laureston House, Dover, CT16 1QU
Operated by Laureston House Limited
21 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported and valued with strong safety and a positive atmosphere, but uncertain staff retention and basic training are drawbacks."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: Regular infection control audits were done... up-to-date infection control policies... enough personal protective equipment... Per 2019: Medicines stored safely, incidents recorded and acted on.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they had opportunities to express their view and they felt listened to and valued. There was a positive atmosphere at the service.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There continued to be enough staff to support people. Call bells were responded to quickly. Staff were not rushed.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff now undertook [training] in groups and had discussions. New staff completed the care certificate. Staff continued to receive regular supervision.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff were well supported in their role. They had regular supervision and were positive about the management of the service.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a new activity co-ordinator. People were engaged in various activities, for example board games, military cadets visit, reminiscence, outings.
Points to consider
Staffing is enough to meet needs without rushing, but no details on staff staying long-term or agency worker use.
Per 2019 comprehensive inspection: There continued to be enough staff to support people. Staff were not rushed and had the time they needed to assist people at their own pace.
Training covers basics like care certificate and group sessions, but no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Most training continued to be online and DVD based. However, staff now undertook this in groups... New staff completed the care certificate.
Varied activities with a coordinator like games, outings and visits, but no specialist therapeutic programmes.
Per 2019 comprehensive inspection: There was a new activity co-ordinator... people played board games and a group of military cadets came to visit... We have taken people to Farthingloe farm... the beach.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews