Last updated: 9 February 2026
"Supportive permanent staff and a wide range of activities benefit residents, but stretched staffing causes long waits for showers and medicine safety issues persist."
Medicines not always managed safely with one missed dose found; infection control lapses like open soiled bags in communal areas.
Positive resident feedback on permanent staff support; mixed staff comments on management engagement and agency staff skills.
People told us they were not able to have a shower or bath when they wanted due to staffing levels; concerns raised about agency staff lacking understanding of needs.
Records confirmed not all refresher training was up to date. Staff had been assigned required training however a number had yet to complete this.
Ongoing breach of regulation 17 for governance; mixed staff feedback including 'I wouldn't go to them [registered manager]. They are not approachable and have their favourites.'
Range of activities observed including nails, quiz, bingo; organised trips to Colwyn Bay, Llandudno, garden centre and church.
Staffing is stretched so residents wait too long for showers or help, and agency staff often don't know them well.
People told us they were not able to have a shower or bath when they wanted due to staffing levels... concerns... agency staff and their lack of understanding of people's needs.
Not enough staff training is up to date with overdue refreshers for some.
Records confirmed not all refresher training was up to date. Staff had been assigned required training however a number had yet to complete this.
Medication mistakes like missed doses happen and infection control is not always followed properly.
Medicines were not always managed safely... 1 person's morning medicine had been left in their bedroom... bags used for soiled product... left open in communal spaces.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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