Working at Lauren Court Residential Care Home
Shelley Road, Chester, CH1 5US
Operated by HC-One Limited
48 bedsResidential homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.8/10
Key Finding
"Supportive permanent staff and a wide range of activities benefit residents, but stretched staffing causes long waits for showers and medicine safety issues persist."
Safety & Risk
3/10
✕
Medicines not always managed safely with one missed dose found; infection control lapses like open soiled bags in communal areas.
Staff Culture
5/10
!
Positive resident feedback on permanent staff support; mixed staff comments on management engagement and agency staff skills.
Staffing Levels
3/10
✕
People told us they were not able to have a shower or bath when they wanted due to staffing levels; concerns raised about agency staff lacking understanding of needs.
Training & Dev
3/10
✕
Records confirmed not all refresher training was up to date. Staff had been assigned required training however a number had yet to complete this.
Management
4/10
!
Ongoing breach of regulation 17 for governance; mixed staff feedback including 'I wouldn't go to them [registered manager]. They are not approachable and have their favourites.'
Programmes
5/10
!
Range of activities observed including nails, quiz, bingo; organised trips to Colwyn Bay, Llandudno, garden centre and church.
Points to consider
Staffing is stretched so residents wait too long for showers or help, and agency staff often don't know them well.
People told us they were not able to have a shower or bath when they wanted due to staffing levels... concerns... agency staff and their lack of understanding of people's needs.
Not enough staff training is up to date with overdue refreshers for some.
Records confirmed not all refresher training was up to date. Staff had been assigned required training however a number had yet to complete this.
Medication mistakes like missed doses happen and infection control is not always followed properly.
Medicines were not always managed safely... 1 person's morning medicine had been left in their bedroom... bags used for soiled product... left open in communal spaces.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews