Working at Laurel Grove
9 Wessex Close, Chesterfield, S43 1GB
Operated by Walton Lodge Limited
3 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff get good training with regular supervisions and feel well supported, but unsafe medicines practices and no core team cause inconsistent care."
Safety & Risk
3/10
✕
Where people received medicines as and when required (PRN) protocols were not in place. Risks were not always assessed to ensure people were safe. Staff did not always take action to mitigate any identified risks.
Staff Culture
6/10
✓
People were cared for by staff who felt well supported by the managers. Staff understood and spoke positively about the importance of person-centred care.
Staffing Levels
5/10
!
The provider ensured there were sufficient numbers of staff. The provider utilised staff from their other care homes to work at Laurel Grove. However, this did not always ensure consistency of care delivery. One staff member told us 'There is no core team and it's not working as it should'.
Training & Dev
7/10
✓
The service made sure staff had the skills, knowledge and experience to deliver effective care and support. Staff also completed specific training to support people with a learning disability. Staff had regular supervisions and appraisals.
Management
4/10
!
The registered manager was not based at the service however, there was a deputy manager on site who oversaw the day to day running of the service. Governance systems and processes were not robust in monitoring the quality of the service.
Programmes
6/10
✓
People were encouraged to communicate freely and access the community for activities when they wanted to. Meetings were held weekly with the people who lived at the service to discuss future plans and make arrangements for upcoming events. People were supported to plan holidays.
Points to consider
Staff give medicines unsafely without protocols for as-needed doses or doctor approval for over-the-counter ones, and risks like hot taps are not always fixed.
Where people received medicines as and when required (PRN) protocols were not in place. PRN medicines were being administered as a regular medicine which was against the prescribers' instructions. People were administered over-the-counter (OTC) medicines. Protocols were not in place... a hot water tap found... was hotter than the recommended maximum temperature, and no action was recorded to correct it.
Manager not based on site every day and oversight misses issues like expired first aid kits and out-of-date policies.
The registered manager was not based at the service... audits had not identified that some first aid equipment had expired. The locations management team had not recognised that the provider's policies had surpassed review dates.
No core team of staff, pulling in workers from other homes leads to inconsistent care.
The provider utilised staff from their other care homes to work at Laurel Grove. However, this did not always ensure consistency of care delivery. One staff member told us 'There is no core team and it's not working as it should'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews