Working at Laurel Dene
117 Hampton Road, Hampton, TW12 1JQ
Operated by Care UK Community Partnerships Ltd
99 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by approachable management and good morale, but medicines recording errors and infrequent supervisions need attention."
Safety & Risk
6/10
✓
People's medicines were managed safely but some Parkinson's medications were not administered as they should be due to a recording error, addressed promptly
Staff Culture
7/10
✓
Staff felt well supported by management: 'Very good place to work, there is good morale. I've recommended this home'
Staffing Levels
6/10
✓
Enough staff were allocated to meet people's care needs. Any shortfalls were covered by other staff or bank workers with minimal use of agency staff
Training & Dev
6/10
✓
Staff received regular training... training was regularly refreshed. Some staff had not had one to one supervision as frequently as the provider's policy determined
Management
8/10
✓
The registered manager was well thought of and approachable. Staff felt well supported: 'One of the best managers I've had, very supportive'
Programmes
6/10
✓
People were stimulated through a range of activities... arts and crafts and music... moving exercises, bingo, nail care and massages
Points to consider
Staffing is enough to meet needs but shortfalls are covered by bank workers sometimes.
Any shortfalls were covered by other staff or bank workers with minimal use of agency staff wherever possible
Training is regular and up to date but one-to-one supervisions were not always as frequent as the policy says.
some staff had not had one to one supervision as frequently as the provider's policy determined
Medicines are mostly managed safely but there was a recording error with some Parkinson's medication.
some people's Parkinson's medications were not administered as they should be... recording error on the providers paper system
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews