Working at Laurel Bank Care Home

Medicines were managed safely. Risks to people's health and safety were assessed. Staff received safeguarding training. They had a good understanding about when to raise concerns. Accidents and incidents were recorded and analysed.

Staffing levels were appropriate and regularly reviewed. Call bells were responded to promptly and we observed people received support in a relaxed manner. People and relatives said there were enough staff. One relative said, 'There is always plenty of staff.'

Staff spoke positively about the training they received. A range of in-house training was provided on a weekly basis. Staff received regular supervision and appraisal.

Two activity coordinators were employed, and a range of creative activities were provided for people... Recent activities included an outing to the local pub, a trip to a garden centre and a craft session. We observed a performance from the local nursery.