Working at Laurel Bank

The registered manager ensured staffing levels were sufficient to support people in a timely way. There was consistent use of staff familiar with people's needs... A staff member added, 'The best thing about working here is having the time to sit and talk with the residents.'

Staff files contained sufficient evidence to demonstrate appropriate staff were recruited, inducted and trained to support vulnerable people safely. Staff confirmed they had regular training and 'we are regularly observed and assessed to check we are competent.'

The registered manager had created clear lines of communication for staff to understand their responsibilities in retaining people's safety and wellbeing. They sought feedback from staff, external professionals, people and their relatives about care delivery and service development.

Per 2020 comprehensive inspection: The service had an extensive programme of resident led activities... Various games, crafts and therapies were offered, and activities were well attended. There were regular visits to the service from entertainers and church representatives.