Last updated: 10 February 2026
"Enough staff to meet needs and positive resident feedback on the team, but frequent higher manager changes show poor oversight."
People living at the home were safe. Risks associated with their care and support had been identified and actions taken to mitigate risks. Accidents and incidents were recorded and analysed.
People and relatives, we spoke with were complimentary about the management and staff team.
The provider had a dependency tool which was used to identify the number of staff required. We found there were enough staff available to meet people's needs in a timely way.
The home had a training record. This was monitored by the registered manager and appropriate training had been identified and sourced. Some training was scheduled to take place.
A newly appointed registered manager was in post and had made some positive changes, but there had been several changes and lack of consistency in regional managers, this evidenced a lack of provider oversight.
The provider employed an activity co-ordinator who was responsible for arranging and carrying out activities... bingo, cards and dominos.
Higher managers changed several times with poor oversight of the home.
There had been several changes and lack of consistency in regional managers, this evidenced a lack of provider oversight.
Only standard training with some sessions still scheduled, no specialist courses.
The home had a training record. This was monitored by the registered manager and appropriate training had been identified and sourced. Some training was scheduled to take place.
Activities are basic like bingo and cards with a coordinator but no specialist programmes.
The provider employed an activity co-ordinator who was responsible for arranging and carrying out activities to suit people's interests... [relative] likes bingo, cards and dominos.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp