Working at Latham Lodge Nursing and Residential Care Home

There were robust processes in place for investigating any safeguarding incidents... People received their medicines safely and the staff carried out regular audits to ensure all medicines had been administered correctly.

The provider and registered manager promoted an inclusive, value based and positive culture. They were committed to developing and valuing staff with several reward-based initiatives.

Training was regularly refreshed and updated. The registered manager sought out courses which would increase staff understanding of specific conditions. For example, diabetes and dysphagia training.

The registered manager was proactive in ensuring they had a visible presence within the home and operated an open door policy ensuring that any low-level concerns were dealt with promptly preventing escalation.

Latham Lodge was part of a collaborative research partnership with an NHS Trust and had won awards for this involvement. Pet-therapy was a key part of promoting people's well-being. The service arranged visits from animals including dogs, llamas and zoo animals.