Last updated: 10 February 2026
"Staff are happy with low turnover and feel part of a team, robust safety systems protect people well, but limited activities and basic training need improvement."
People were protected from... harm and abuse... staff understood responsibilities... systems... for staff to report concerns, incidents... robust system... medicines safely... audits.
Staff told us they were happy working at the service and there was a low staff turnover... enjoyed working there and felt part of a team... 30 years... marked with a celebration.
Low staff turnover... always enough staff on duty and sickness and holidays were always covered... dedicated staff team who knew people well.
Staff had received relevant training... induction which included training in Autism and Learning Disabilities... knowledgeable about fire training, autism training and oral health.
Staff told us they were happy working at the service... felt part of a team; registered manager took immediate action to make improvements post-inspection.
Staff playing games with people and having meaningful conversations... service user wanted to go to the cinema and this was arranged accordingly.
Days are mostly routine personal care with some games, chats, and trips like to the cinema, but no dedicated coordinator or regular variety of creative activities.
we saw staff playing games with people and having meaningful conversations... a service user wanted to go to the cinema and this was arranged accordingly.
Training is standard induction and basics like fire safety, autism awareness, and oral care, with no funded qualifications or career development paths mentioned.
induction which included training in Autism and Learning Disabilities... knowledgeable about the topics they were trained in, for example fire training, autism training and oral health.
Hiring checks had gaps like unverified references and no risk assessment for one worker after criminal records check, though manager fixed them straight away.
Minor improvements were needed to staff recruitment files. For example, some references received had not been verified... no risk assessment put in place for a member of staff who required one. Following... the registered manager took immediate action... put a risk assessment in place.
AI Generated
Last inspected: March 2024
Direct feedback from current and former employees

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