Working at Larkswood

Not much in the way of activities, so the role is mostly routine personal care with relatives complaining there's not enough to do.

Some relatives felt there needed to be more activities for people, and more support from staff when people had healthcare appointments. A relative said “There’s not much cooperation. I have to take him to appointments otherwise they’d cancel them, and they don’t listen to what I say about the activities.”

High staff turnover and sometimes short staffed, so you might have to wait longer or cover extra.

Despite a high turnover of staff... People told us “They are short staffed a lot of the time and then you wait longer, but you don’t wait that long.”

No registered manager in post yet, which means less stable oversight.

The manager was not yet registered with CQC at the time of the assessment. The registration process was started in 2023 but some missing information had led to a delay.