Last updated: 9 February 2026
"Supportive approachable management and positive staff culture, although adequate staffing lacks low turnover or minimal agency use."
People told us they felt safe living at Larks Leas... Staff could tell us how they would safeguard people... All accidents and incidents were analysed by the registered manager to find out what had happened... Learning was shared with staff via the home's electronic care planning system, at handovers, team meetings and supervision.
Staff told us they felt supported and got on well with their colleagues. Staff comments included: 'It's brilliant here. Staff get along and are always professional in their work', I definitely feel listened to and supported' and 'The people I work with are lovely.'
There were enough staff to meet people's needs in a timely and flexible way. The home used a dependency tool to guide decisions around the staffing levels required to match people's needs.
Staff received mandatory and role specific training in areas such as dementia awareness, communication, end of life care, equality and diversity, mental capacity, dysphagia and diabetes. Staff received regular supervision and performance appraisals.
The registered manager was seen as supportive, approachable and a good listener. Staff were valued and recognised by the registered manager and directors.
People had the opportunity to take part in a range of group and one to one activities... Activities included: a church service, visiting entertainers, massage, flower arranging and trips into the community using the provider's minibus. The home had established and maintained links with a local college, pre-school and dementia alliance.
Staffing is adequate and meets needs using a tool to check levels, but nothing special like low staff turnover or no agency use is mentioned.
There were enough staff to meet people's needs in a timely and flexible way. The home used a dependency tool to guide decisions around the staffing levels required to match people's needs.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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