Last updated: 9 February 2026
"Hands-on leadership, positive culture, stable staff and innovative activities, although some COVID staff shortages were managed."
We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed... Risk assessments... encouraged positive risks... learning from incidents. Per 2022 IPC and 2019 inspections.
Staff comments included, 'They take a little piece of your heart, it really is a lovely job'... Staff spoke positively about the team... exceptional, visible, person-centred culture. Per 2019 comprehensive inspection.
There were enough staff on duty... Most staff had been at the service for a number of years and this helped provide continuity of care. Per 2019 comprehensive inspection.
Staff told us they received enough training... thought the training provided was very good and focused on the needs of people living at the service... regular supervision. Per 2019 comprehensive inspection.
One staff member told us, '[Registered manager] is really hands on boss and shows staff how to do stuff right.' Relatives spoke highly of the registered manager. Per 2019 comprehensive inspection.
Fully equipped sensory room... sensory garden... PECS... Makaton... staff taught new skills in English, maths, cooking... community activities like bike riding, volunteering. Per 2019 comprehensive inspection.
Some staff shortages due to COVID, but they had ways to manage them.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2022 IPC inspection.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp