Working at Larkland House
London Road, Ascot, SL5 7EG
Operated by Care UK Care Services Limited
55 bedsNursing homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Varied activities and up-to-date training, but no registered manager and unapproachable leadership hold it back."
Safety & Risk
6/10
✓
Whistleblowing concerns raised with the Care Quality Commission in February 2019 led to the service reporting six medicines errors during January and February 2019... we saw these strategies had successfully reduced medicines errors at the time of our inspection.
Staff Culture
5/10
!
We received mix feedback from staff about the manager's leadership of the service. Some staff said the manager was approachable and helpful, but other staff did not feel valued or respected by the manager and thought they were unapproachable and dismissive about staff concerns.
Staffing Levels
5/10
!
We received mixed feedback from people and their relatives about staffing levels with comments such as, 'The staff are a little sparse on Sunday', 'There's not enough staff.' Most staff we spoke with felt there were enough staff, however two members of care staff told us they had too many tasks and not enough time to interact with people.
Training & Dev
6/10
✓
The service kept a training tracker which showed the majority of staff were up to date with their training. 24% of staff were out-of-date or had not completed moving and handling training, however, we saw training was planned for May 2019.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission.
Programmes
6/10
✓
An activities co-ordinator organised a range of social activities such as keep fit, newspaper discussion, scatter pack game, quiz afternoon, musical bingo. Community activities were organised according to people's interests. For example, one person went to Ascot races and some people had recently been to the theatre on the minibus.
Points to consider
No permanent manager in post, and some staff say the manager is unapproachable and dismissive of their concerns.
The service did not have a manager registered with the Care Quality Commission. We received mix feedback from staff about the manager's leadership of the service... other staff did not feel valued or respected by the manager and thought they were unapproachable and dismissive about staff concerns.
Staffing is adequate but some shifts feel stretched, with agency and bank staff covering gaps.
We received mixed feedback from people and their relatives about staffing levels... 'The staff are a little sparse on Sunday', 'There's not enough staff.'... the service was using familiar bank and agency staff to promote continuity of care.
Some staff do not feel valued or listened to because of mixed leadership on different floors.
The culture at the service did not always achieve staff inclusion... other staff did not feel valued or respected by the manager... One member of staff said that leadership styles on each floor was different and commented, 'Some staff get the chance to do things their own way'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews