Last updated: 9 February 2026
"Positive staff culture, individualised activities and effective infection control, but managers did not always report safeguarding concerns properly."
2022: We were assured that the provider was using PPE effectively and safely, infection outbreaks can be effectively prevented or managed, and infection prevention and control policy was up to date.
Per 2018 inspection: There was a positive staff culture. 'We are listened to. Staff views are considered.' Staff said 'We work well together.'
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. (2022)
Per 2018 inspection: Staff received regular training in areas such as manual handling, dementia care and fire safety. Staff had not always received individual supervisions.
Per 2018 inspection: The provider had failed to follow their policy in relation to safeguarding reporting for two incidents in July and October 2018.
Per 2018 inspection: People had access to individualised activities including making Christmas cards, puzzles, outings to the Christmas market and links with a local school.
Managers did not always follow their own rules for reporting safeguarding concerns properly.
The provider had failed to follow their policy in relation to safeguarding reporting for two incidents in July and October 2018.
Staffing is adequate but COVID caused staff shortages that needed special measures to handle.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Only standard training with group supervisions instead of personal meetings to help staff grow.
Staff had not always received individual supervisions. Group supervisions had regularly occurred which addressed specific areas.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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