Last updated: 10 February 2026
"Strong leadership and support from the manager plus good training for staff, but medicines records and missed doses are a concern."
accurate records relating to the administration of people's medicines had not always been maintained and people had not always received their medicines as prescribed.
Staff told us they service was well managed and that they worked well as a team. One staff member said, 'We all work well together here; everyone's focus is on providing good quality care.'
There were sufficient staff deployed at the service to safely meet people's needs.
Staff received training in a range of areas including safeguarding, Positive Behaviour Support, first aid and manual handling, as well as training relating to people's specific healthcare conditions, for example epilepsy.
Staff told us that the registered manager provided them with strong leadership and support. One staff member said, 'The manager does a great job. She's well organised and willing to be flexible... She's very supportive and always makes herself available.'
The activities on offer to people at the service included attendance at a local day centre, swimming, trampolining, aromatherapy and visits to the gym, as well as trips out to local parks, the seaside, or for meals away from the service.
Staff made mistakes signing medication sheets and one person missed a prescribed dose of medicine.
one person's MAR had been signed by staff to confirm they had administered a newly prescribed medicine to them over the previous eight days, but the remaining medicines stock showed only seven doses had been administered in that time. This meant the person had not received their medicines as prescribed on one occasion.
Staffing is adequate but nothing special, with no details on low staff turnover or agency use.
There were sufficient staff deployed at the service to safely meet people's needs.
Activities are varied like swimming and outings but no dedicated coordinator or specialist programmes.
People received support to take part in activities that were meaningful to them and met their need for social stimulation. The activities on offer to people at the service included attendance at a local day centre, swimming, trampolining, aromatherapy and visits to the gym, as well as trips out to local parks, the seaside, or for meals away from the service.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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