Last updated: 9 February 2026
"Staff feel well supported by strong management and culture with good safety, but regular agency use and unstructured activities are drawbacks."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. There were no safeguarding concerns raised regarding the service in the last 12 months.
The staff team worked well together making sure people's rights and wishes were protected. Staff felt well supported by the provider and their line managers.
The numbers and skills of staff matched the needs of people using the service. They currently used regular agency staff to provide cover when needed.
Staff had appropriate training on how to safeguard people using the service. The management team told us they proactively managed the risks associated with people's care... This included providing staff with a good level of training.
There was a good management structure in place with shared responsibilities to ensure good quality support consistently. Staff felt well supported by the provider and their line managers, with one staff member telling us, "I have the space to open my concerns and I feel listened to."
People were encouraged to communicate freely and accessed community for activities when they wanted to. Residents have goals such as going to church and seeing friends... they like pizza nights.
Staffing is adequate but they use regular agency workers for cover.
They currently used regular agency staff to provide cover when needed.
No structured activities programme or coordinator, just basic outings, shows and pizza nights.
accessed community for activities when they wanted to... goes to see shows, they like pizza nights.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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