Working at L'Arche London Gothic Lodge

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. There were no safeguarding concerns raised regarding the service in the last 12 months.

The staff team worked well together making sure people's rights and wishes were protected. Staff felt well supported by the provider and their line managers.

The numbers and skills of staff matched the needs of people using the service. They currently used regular agency staff to provide cover when needed.

Staff had appropriate training on how to safeguard people using the service. The management team told us they proactively managed the risks associated with people's care... This included providing staff with a good level of training.

There was a good management structure in place with shared responsibilities to ensure good quality support consistently. Staff felt well supported by the provider and their line managers, with one staff member telling us, "I have the space to open my concerns and I feel listened to."