Working at L'Arche Kent Faith House
21-22, Canterbury, CT2 7TH
Operated by L'Arche
4 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Sufficient staffing and a supportive management team, but managers' quality checks missed risks and staff lack epilepsy training."
Safety & Risk
4/10
!
Risks to people were monitored and recorded. Action was taken to reduce the risks. However, some risk assessments did not include full step by step guidance for staff on what action to take if the risks occurred.
Staff Culture
6/10
✓
Staff were clear about their role and were positive about the management team. Comments included, 'The management team are very supportive. We all get on well together'.
Staffing Levels
6/10
✓
There was enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. Staff told us they felt staffing levels were sufficient.
Training & Dev
4/10
!
Staff had not received training in epilepsy and there was a risk they would not know what to do.
Management
4/10
!
Management quality assurance checks of key areas of the service had been completed but they had not identified the shortfalls found at this inspection.
Programmes
3/10
✕
People pursued their interests that they had chosen. Staff knew how to take into account people's individual needs, wishes and goals.
Points to consider
Managers' quality checks missed risks like high water temperatures and gaps in risk guidance for seizures and choking.
Quality assurance audits had not identified the water temperatures were not within safe limits. The audits had not identified the risk assessments did not have guidance on the action staff needed to take if risks occurred.
Staff lack training on epilepsy and full choking response, which could affect handling emergencies.
Staff had not received training in epilepsy... there was no information on what action to take and how to recognise if people were having a seizure.
No activities coordinator or structured programmes mentioned, so the job is mostly routine personal care.
People were assisted to achieve their aspirations and goals... People pursued their interests that they had chosen.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews