Last updated: 9 February 2026
"Staff receive strong training and feel well supported, but no registered manager and safety lapses in medicines storage and kitchen hygiene undermine oversight."
Staff had not always identified risks to how medicines were stored and managed. Staff administered medicines from a small, windowless room with limited access to usable space... some medicines were found in other people's boxes.
Staff consistently spoke positively about how they had been supported by managers in their role which included regular meeting with managers.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
The team are completing level one to four Makaton training. Staff received support in the form of continual supervision, appraisal and recognition of good practice.
At the time of our inspection there was not a registered manager in post. The manager was on leave and the community leader supported the inspection.
We observed people participating in a variety of individual and group activities of their choosing. People and relatives told us staff supported people to take part in activities and pursue their interests in their local area.
No permanent manager in post and oversight failures missed risks like unclean kitchen and unmonitored fire safety actions.
At the time of our inspection there was not a registered manager in post... Governance systems were not always effective and had not always identified or managed concerns. For example, kitchen hygiene standards were not formally monitored or checked
Safety checks fell short on things like medicine storage in a cramped room with mixed-up boxes and dirty kitchen raising infection risks.
Staff had not always identified risks to how medicines were stored and managed... The kitchen was unclean and in need of refurbishment.
Recruitment processes for live-in staff lack formal policies to handle the extra risks of them sharing the home.
The community leader described how they took immediate action to address any concerns... recognised the lack of formal policies and procedures increased the potential for inconsistency.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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