Last updated: 10 February 2026
"Approachable managers who use feedback and strong safety practices support staff well, but basic activities mean mostly routine personal care."
People were safe and protected from abuse and avoidable harm. Risks to people's safety had been identified and managed. The registered manager learned and shared lessons from incidents.
There was a positive and open culture at the service. Staff were given the opportunity to share their views at staff meetings and in regular meetings with the registered manager.
The provider ensured there were sufficient numbers of suitable staff. People and their relatives told us there were enough staff... We saw staff were patient and unhurried while supporting people.
Staff told us they received the support and training they needed... One said, 'We gets lots of training and we can go to our supervisors for support.'
The manager and supervisors are very approachable and easy to talk to. The registered manager sought people's feedback and used it to further improve the service.
People were provided with a range of activities which they enjoyed.
Only a basic range of activities mentioned with no coordinator or specialist programmes, so the role is mostly routine personal care.
People were provided with a range of activities which they enjoyed.
Only standard training mentioned with no specialist courses or funded qualifications.
Staff told us they received the support and training they needed... 'We gets lots of training...'
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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