Working at Lapstone House

People were safe and protected from abuse and avoidable harm. Risks to people's safety had been identified and managed. The registered manager learned and shared lessons from incidents.

There was a positive and open culture at the service. Staff were given the opportunity to share their views at staff meetings and in regular meetings with the registered manager.

The provider ensured there were sufficient numbers of suitable staff. People and their relatives told us there were enough staff... We saw staff were patient and unhurried while supporting people.

Staff told us they received the support and training they needed... One said, 'We gets lots of training and we can go to our supervisors for support.'

The manager and supervisors are very approachable and easy to talk to. The registered manager sought people's feedback and used it to further improve the service.