Working at Lansglade House

Medicines Administration Records (MAR) were fully completed with no gaps. Risk assessments were reviewed and updated swiftly. Accidents and incidents were recorded and reviewed by the registered manager to look for trends.

A member of staff said, 'I love working here and I come away feeling like I have made someone's life better. We get good support from the management. It's a good place to work.' Staff felt valued and listened to.

The service did not use agency staff, so people were supported by a consistent staff team who knew them well. A staff member told us, 'We have time to sit with people and chat. We are lucky we have enough staff.'

People, relatives, and staff were very positive about the leadership of the service and praised the registered manager highly. Staff felt well supported and said the registered manager was open and approachable.