Last updated: 9 February 2026
"Staff feel valued with supportive leadership and a stable, consistent team, but gaps in risk training and vague risk assessments need attention."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
A staff member said, “I have no concerns at all, people get their allocated additional hours, I feel safe working here, this team really work together 100%.”
There were enough care staff to meet people’s individual needs and safety. People were supported by a consistent, experienced and competent staff team who had been recruited safely, and who knew them well.
Staff training matrix confirmed overall training compliance was over 94%.
The registered manager was experienced and greatly liked by people, relatives and staff. Staff praised the registered manager for their support, approachability, and kind and caring manner.
Staff demonstrated a positive, person-centred approach to promoting people’s independence, choice, and control. Some individuals attended vocational college courses... Some people enjoyed cooking, and staff supported them to plan and cook their own meals.
Some staff missed training for specific risks people have, even though it got fixed quickly.
we identified an example where the provider had not ensured all staff had completed specific training to meet the known risks a person could present with when they moved to the service.
Risk assessments and care plans sometimes lack enough detail for staff guidance.
Risk assessments did not always include control measures to reduce the risk... Guidance for staff lacked details of what staff should do in the event of the person falling.
No dedicated activities coordinator or special programmes, so the job mixes routine care with basic community outings and hobbies.
People told us how they spent their time and confirmed that they were supported with their interests and hobbies. Some people accessed the community independently without restrictions, while others required staff support in the community.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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