Last updated: 9 February 2026
"A positive culture where staff feel listened to and good community engagement, but low staffing levels and unreported incidents are concerns."
We found two incidents which had not been reported to the Commission, in line with the provider’s legal responsibilities.
There was a positive culture where staff felt listened to.
Staff, people and relatives felt staffing levels were not sufficient.
Staff had completed most of their mandatory training. There were plans by the interim management to complete any additional required training.
Staff spoke positively about the current management arrangements and felt confident that any concerns would be listened to and acted on.
Leaders gave examples of how they promoted community engagement within the service, such as people attending the local farmers market and church service.
Staff numbers are low with agency workers and sickness, so residents sometimes have to wait for help.
one person approached an inspector during a site visit to say they needed help. The inspector supported the person to find a staff member, so the person had to wait approximately ten minutes for support from a staff member.
Some accidents were not reported to regulators as needed, and medicine records had gaps.
We found two incidents which had not been reported to the Commission, in line with the provider’s legal responsibilities.
Gaps in specialist training for staff on pressure care and catheters.
some staff had not completed training in pressure care and catheter care
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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