Working at Lansbury Court
Parkhouse Avenue, Sunderland, SR5 3DF
Operated by Indigo Care Services Limited
56 bedsNursing homesResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel proud and well supported with strong safety practices, although basic training and standard activities lack specialist programmes."
Safety & Risk
7/10
✓
2020 IPC inspection: Assured on preventing infections, PPE use, testing, cleaning, shielding, admissions, outbreak management. Per 2020: Medicines managed safely, incidents analysed.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff told us they were proud to work for the service and spoke of the positive support they received from the management team. One said, 'This is the best job I've ever had.'
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: Enough staff were employed to meet people's needs. Some of the staff team had worked at the service for many years.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff told us there was enough training to enable them to meet people's needs. This was confirmed by training records and training planned for the future.
Management
6/10
✓
Per 2020 comprehensive inspection: The management team were open and approachable which allowed people to share their views and raise concerns.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Regular person-centred activities took place. These included trips out and internal events such as a bingo, pamper sessions, bowling and dancing. The activities coordinator told us how they planned one-to-one sessions.
Points to consider
Staffing is enough to meet needs with some long-term staff, but no info on agency use or light workloads.
Enough staff were employed to meet people's needs. Some of the staff team had worked at the service for many years. Per 2020 comprehensive inspection
Only basic training to meet needs and induction, no specialist courses or qualifications funded.
Staff told us there was enough training to enable them to meet people's needs. This was confirmed by training records and training planned for the future. Per 2020 comprehensive inspection
Activities have variety like bingo and pamper sessions with a coordinator, but no special therapeutic programmes.
Regular person-centred activities took place. These included trips out and internal events such as a bingo, pamper sessions, bowling and dancing. Per 2020 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews