Last updated: 9 February 2026
"Approachable management, supportive culture and robust safety practices, but occasional agency staffing and limited activities for some residents."
We were assured that the provider was using PPE effectively and safely. We were assured that the provider was accessing testing for people using the service and staff. Robust risk assessments and contingency plans were in place.
Per 2019 comprehensive inspection: Staff told us they were always doing training and felt well supported. One member of staff told us it had been recognised when they helped a person and they had received recognition for this, and a financial award.
Per 2019 comprehensive inspection: People and relatives told us there was always enough staff to support people's needs. The registered manager told us they never needed to use agency staff.
Per 2019 comprehensive inspection: The registered manager told us they often organised extra training for staff when it was required. Staff had recently had dementia, diabetes and continence care updates. Staff received regular supervision.
Per 2019 comprehensive inspection: Staff told us the registered manager was approachable and there were regular meetings to discuss concerns.
Per 2019 comprehensive inspection: There was an activity program for people... links with a local nursery group and a primary school... developed a butterfly garden with the wildlife trust.
Staffing is adequate but they used agency workers when staff tested positive for COVID.
Agency staff were used to cover shortfalls in staffing, due to staff testing positive for COVID-19.
Activities include school visits and a butterfly garden but some residents said there was not enough to do so shifts might feel routine at times.
However, two people told us they did not have enough to do. We spoke to the registered manager who told us they were recruiting a second activity coordinator.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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