Last updated: 10 February 2026
"Staff feel well supported by approachable management with good morale and stable long-term teams, although training is only standard and activities lack specialist innovation."
People were protected from harm by staff who had been trained and understood how to recognise and report any signs of abuse. Risk assessments were personalised and lessons learnt from incidents.
Staff told us that they felt well supported and that staff morale was good. One staff member told us, 'I like who I work with. We are all local and we do fun things with the residents.'
People were supported by sufficient numbers of staff to meet their needs. Many of the staff had been employed by the service for several years meaning people's support had remained consistent.
Staff received the necessary training required for the role. New staff had an in-depth induction when they started work which included the care certificate.
Staff told us that they felt well supported and that staff morale was good. One staff member told us, 'The management are approachable, and they are around during the week. We can always call them evenings and weekends.'
People had activity plans in place that staff looked at several times during the day to ensure the agreed activities happened. We observed one person being supported by staff to access the community to go swimming and for lunch out.
Only standard training and induction, no specialist courses or funded qualifications for staff.
Staff received the necessary training required for the role. New staff had an in-depth induction when they started work which included the care certificate.
Activity plans and community outings are regular but no dedicated coordinator or special innovative programmes.
People had activity plans in place that staff looked at several times during the day... We get a lot of time to carry out activities with people.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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