Working at Langley View Residential Home
Langley View, Watford, WD17 4PN
Operated by Mr & Mrs Frank Silva
6 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff feel valued with good training and enough skilled workers, but unlocked hazardous cupboards and poor evening management oversight put safety at risk."
Safety & Risk
3/10
✕
During an evening visit we observed a Control of Substances Hazardous to Health (COSHH) cupboard in the kitchen was found unlocked... another cupboard was found to be unlocked which contained a large amount of carving knives and other sharp kitchen utensils likely to cause serious harm.
Staff Culture
6/10
✓
Staff told us they felt valued and listened to. Staff felt they were able to speak to the registered manager and would be listened to. Regular staff meetings were held as well as individual one to one meetings.
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide care that met people’s individual needs.
Training & Dev
6/10
✓
Most staff had completed specialist Oliver McGowan training. Two staff who had not yet completed the training were booked to complete the training. The registered manager was addressing this post assessment.
Management
4/10
!
We found there was a lack of management oversight in particular outside of usual office hours. This lack of leadership presence during evenings and weekends meant that people did not receive consistently high standards of care.
Programmes
4/10
!
One person told us “I went to the zoo today and really enjoyed it.” Another person told us “We had a BBQ in the garden last weekend it was very nice.” The same person told us they were going strawberry picking.
Points to consider
Hazardous cupboards left unlocked put people at risk of harm, so safety practices are inconsistent and unreliable.
During an evening visit we observed a Control of Substances Hazardous to Health (COSHH) cupboard in the kitchen was found unlocked. Inside the cupboard were various substances likely to cause harm if ingested... another cupboard was found to be unlocked which contained a large amount of carving knives.
No manager oversight in evenings and weekends leads to lapses in person-centred care.
We found there was a lack of management oversight in particular outside of usual office hours. We observed several issues that would not align to person centred, dignified and compassionate care.
Only basic outings like zoo trips and BBQs with no structured activities programme or coordinator, so days are mostly routine care.
One person told us “I went to the zoo today and really enjoyed it.” Another person told us “We had a BBQ in the garden last weekend it was very nice.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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