Working at Langley Oaks

Not enough staff at busy times like lunch and nights, so care workers feel stretched and some needs go unmet

Staff told us there were times when more staff were needed to support people. Lunch times and night time cover were the main times when this was the case

Medicines not stored securely at times and missing instructions for as-needed doses raise risk of errors

We checked 2 clinical rooms and found medicine trollies were not secured to the wall and 1 medicines storage cabinet had a broken lock

Staff supervision happens less often than the policy requires, so support for care workers is inconsistent

The registered manager acknowledged the frequency of these formal meetings had not always met the provider’s own policy for staff supervision