Last updated: 10 February 2026
"Staff feel supported by approachable managers with strong training and a positive culture, although activities lack a dedicated coordinator."
Staff understood their responsibilities to protect people from abuse and knew to report concerns. Robust recruitment, safe medicine management with annual competency checks, and regularly reviewed risk assessments.
The service had a positive culture that was person-centred, open, inclusive and empowering. One member of staff said, 'It's a positive working environment.' Staff told us they felt supported by the manager, and other staff.
People were supported by sufficient numbers of staff with the right skill mix to meet their needs in a relaxed and unhurried manner. One relative told us, 'There's never any staff shortages.'
Staff were very happy about the level of training and support they received. Staff received training to support people's individual needs such as Autism and leadership training, with regular supervisions.
The registered manager ran a well organised service. Staff said, 'The manager and deputy are very good, very approachable. They're good role models. They're very responsive to anything I raise, it's dealt with straight away.'
People had a variety of internal activities (such as art and craft) and external activities which they enjoyed on a regular basis. Each person had their own activity planner including hydro-pool, horse-riding, trampolining, day trips.
No dedicated activities coordinator or specialist programmes mentioned, so the job involves routine care plus basic arts, crafts and outings rather than varied innovative work.
People had a variety of internal activities (such as art and craft) and external activities which they enjoyed on a regular basis.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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