Working at Langley House Care Centre
Sunderland Road, Peterlee, SR8 4NL
Operated by Langley House Care Home Ltd
30 bedsResidential homesHomecare agencies
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported in a family-like team with strong management oversight, but staffing lacks low turnover and training is only standard."
Safety & Risk
7/10
✓
Risks to people had been assessed, and safety was monitored and well managed within the service. Systems were in place to monitor accidents and incidents... Lessons learnt and actions for improvement were shared with staff.
Staff Culture
8/10
✓
Staff told us they felt supported by the registered manager, and other staff, and worked together as a team. One staff member said, 'We all muck in, we're a big family team.'
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. We observed that staff met people's needs promptly and were unhurried when assisting them.
Training & Dev
6/10
✓
Staff were trained and skilled to meet people's needs and were supported through regular supervisions. Staff had received supervision and appraisal.
Management
7/10
✓
The home had a registered manager who had good knowledge of people's needs and clear oversight of processes in the home. Professionals told us staff and the registered manager were approachable and responsive.
Programmes
6/10
✓
New staff had been appointed... such as for... activities... The home had links with the local community and people were supported to attend activities outside the home, for example, staff accompanied people to local venues to listen to music and have meals.
Points to consider
Staff numbers are fine and unhurried but nothing special like low turnover or no agency staff mentioned.
There were enough staff on duty to meet people's needs. We observed that staff met people's needs promptly and were unhurried when assisting them.
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff were trained in a range of areas that enabled them to carry out their jobs, including having an in-depth induction. Staff had received supervision and appraisal.
Some group activities and trips out but no special programmes to make the job more varied.
New staff had been appointed... for activities. People were supported to attend activities outside the home... staff accompanied people to local venues to listen to music and have meals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews