Working at Langley House

Activities are not regular or structured, just occasional games, exercises and bingo, so the role is mostly routine personal care.

Although activities were carried out, these were not structured to ensure people participated in regular activities. A relative told us, 'There is not much going on.' Another person told us, 'There are not enough activities.' (per 2020)

Only standard mandatory training and supervisions, no appraisals or specialist development yet.

Staff had completed an induction and completed mandatory training and refresher courses... Regular supervisions had been carried out. However, the registered manager told us appraisals had not been held as most staff had not completed their self-appraisals. (per 2020)

Staffing is adequate with enough people on shifts, but nothing special like details on low staff turnover or no agency use.

There were appropriate numbers of staff on duty to support people safely. A staff member told us, 'There is more than enough staff, oh yes.' No further details on retention or agency. (per 2020)