Working at Langham Manor

Big gaps in staff training for dementia, diabetes and end of life care leave you without the skills needed for residents' needs.

Only a small proportion of care staff had completed training in dementia care, less than half the staff had competed training on diabetes and only four care staff had completed training on end of life care.

Safety problems like fire systems not fixed for months and weak medication storage mean more risks in your daily work.

Records showed that issues had been identified with fire safety systems some ten months previously and while this had been escalated to the provider this had not been resolved; people’s topical medicines were not being kept securely in their rooms.

Management oversight is weak with audits missing key issues like training gaps and safety fixes.

The provider’s quality assurance audits and checks were not always effective as they had not identified or always addressed the findings. For example, they had not identified that the syringe driver needed servicing or that gas safety certificate had been allowed to expire.