Last updated: 10 February 2026
"Staff are well trained and feel supported with enough staff and strong safety processes, but no permanent manager creates unstable leadership."
Robust risk monitoring and safeguarding processes; improvements in documentation; minor issues with medicines recording, oxygen storage and care plans addressed immediately.
Majority of staff felt well supported personally and professionally, passionate about roles; 'all working together as a team better'; open and honest culture promoted.
Enough staff to meet needs, overstaffed per dependency tool, sickness challenges improved, rotas managed effectively with app; minor break timing issue addressed immediately.
Staff trained and competent with variety of methods (online, in-person, webinars); staff can request and receive applicable training; opportunities for vocational qualifications.
No registered manager in post; 3 unsuccessful appointments in 3 years, service managed by provider supported by clinical and quality leads.
Per 2019 comprehensive inspection: dedicated activities coordinator with regular programme including intergenerational toddler group, community fete, bus trips, musicians, postcards of kindness.
No permanent manager in post, so leadership feels unstable even with provider stepping in.
At the time of our inspection there was not a registered manager in post. Efforts to recruit the right person for the role were ongoing.
Staffing levels are adequate but last-minute sickness was a recent challenge even though improved.
There had been challenges due to a high level of last-minute staff sickness. The provider was taking action to address this, and this had improved over recent weeks.
No current details on activities or coordinator, so the role might be mostly routine personal care.
Per 2019 comprehensive inspection: A newly recruited activities co-ordinator was developing a person-centred activities programme.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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