Working at Langdale House

Staff gave examples of recent safeguarding incidents and could talk us through lessons learned... The service had a low level of incidents. Staff had not carried out any physical interventions in the last 12 months.

One staff member told us, “It’s like a family here.” Another staff member said, “The staff treat them [people] like family.”

The service did not use agency staff but had bank staff who were previously permanent staff... Managers told us the service had a low turnover of staff... staffing numbers were above the safe staffing levels.

All staff had access to a variety of training courses, with high level of compliance... Leaders were proactive at identifying new training courses in line with the needs of people. For example... sourced training for staff who supported a person with eyesight issues.

Staff described managers as, “Easy to approach and very understanding.” Another staff member told us, “You can tell them anything and you have support from them.”

People were always supported with a wide range of activities of their choice... work-based projects for people in bakery, gardening and textiles... ‘Green Plan’... people and staff worked together to grow their own vegetables.