Last updated: 10 February 2026
"Staff feel supported with enough staff and good teamwork, but weak leadership and poor infection control hold it back."
People were not always safe as infection control procedures were not followed, and this put people at risk of infection.
Staff told us they felt supported by the management team. Staff told us there were always enough staff as they were a small team that worked well together.
People were supported by adequate numbers of staff. Staff told us there were always enough staff as they were a small team that worked well together and covered each other if necessary.
The training was not always effective. Staff received training to support people, however this was not always followed.
The service was not always well led. The provider did not have robust quality assurance procedures to monitor and improve care.
There were limited meaningful activities in the home. For example, we were told people liked to read the paper, watch television and sing.
Bosses lack proper checks and audits, so care quality issues go unnoticed.
The provider did not have robust quality assurance procedures to monitor and improve care.
Infection control is weak with procedures not followed and no protective gear easily available.
Infection control policies and procedures were not being followed. Personal Protective Equipment (PPE) such as gloves and aprons were not available in people's rooms or communal areas.
No activities coordinator or varied programme, so the job is mostly routine tasks with little variety.
There were limited meaningful activities in the home. For example, we were told people liked to read the paper, watch television and sing.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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