Working at Langdale and Keswick (Parkfields)
15-17 Parkfields Crescent, Wolverhampton, WV2 2DF
Operated by Jaffray Care Society
8 bedsResidential homes
Workplace Score
2.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.8/10
Key Finding
"Adequate staffing prevents waiting for support, but low morale, poor training, and safeguarding failures create a weak workplace."
Safety & Risk
2/10
✕
Safeguarding referrals not always made and incidents not thoroughly reviewed: 'Safeguarding referrals had not always been made to the local safeguarding authority.'
Staff Culture
2/10
✕
Not a positive culture with low staff morale and poor communication: 'I feel we just get shut down [when trying to feedback].'
Staffing Levels
4/10
!
Enough staff so people did not wait for support, but levels did not enable regular community activities and recent turnover affected consistency: 'Staffing levels are impacting people's ability to go out.'
Training & Dev
3/10
✕
Staff lacked training in distressed behaviours, communication like Makaton, and safe physical interventions: '16 out of 25 staff had not had training to do this safely.'
Management
3/10
✕
Staff did not feel empowered or able to report concerns openly: 'I don't feel I know what I am doing. There is no communication, I feel really lost.'
Programmes
2/10
✕
No activities or programmes mentioned; staffing prevented meaningful engagement like community outings: 'We don't have enough staff to do that.'
Points to consider
Staff and managers sometimes failed to report potential abuse concerns to the safeguarding team.
Safeguarding referrals had not always been made to the local safeguarding authority.
Staff lack specialist training on handling distress, sign language, or safe restraint, leaving them unconfident.
16 out of 25 staff had not had training to do this safely, and staff said 'I have not received training for distressed behaviours.'
Staff feel low morale, lost, and ignored when trying to give feedback.
Staff did not feel empowered and did not feel able to openly report concerns: 'I don't feel I know what I am doing. There is no communication, I feel really lost.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews