Last updated: 9 February 2026
"Exceptional personalised training, innovative activities and strong safety, although a temporary manager was in place after the previous one resigned."
Comprehensive analysis of incidents by in-house multi-disciplinary team; positive risk-taking enabled significant independence gains; all infection prevention assured in 2020 targeted inspection. Per 2020 comprehensive and targeted inspections.
Staff told us they were treated with respect by the senior management team. Staff told us they felt involved in the running of the service and listened to. Per 2020 comprehensive inspection.
The provider had robust processes in place to ensure safe staffing levels, they accounted for extra staffing levels when people needed increased support in the community. Per 2020 comprehensive inspection.
Staff received an exceptional standard of personalised training to ensure they could support people effectively. The psychologist trained staff... Staff told us they received a good standard of training which enabled them to provide exemplary care. Per 2020 comprehensive inspection.
Staff told us they felt involved in the running of the service and listened to. Staff meetings were held on a regular basis and staff told us these were positive and effective. Per 2020 comprehensive inspection.
Staff used Positive Behaviour Support (PBS) and Star Recovery model; in-house occupational therapist supported education, life-skills, volunteer work and community projects; people exceeded clinical goals and gained independence. Per 2020 comprehensive inspection.
Had a temporary manager after the permanent one resigned not long before inspection, even though provider acted quickly with extra oversight.
The registered manager had resigned before this inspection however, we were assured by the provider's actions to deploy an interim manager and increased senior management oversight. Per 2020 comprehensive inspection.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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