Working at Lanesborough House Care Home
Lanesborough House, Birmingham, B46 1DJ
Operated by Restful Homes (Coleshill) Ltd.
91 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by approachable management and enjoy the positive team culture, but gaps in safety records like catheter checks and increased agency use are concerns."
Safety & Risk
5/10
!
Risks to people's health and welfare had been identified... However, actions that should be taken to manage risks were not always documented. For example, we found incomplete records of when people's urinary catheter bags were checked and emptied.
Staff Culture
7/10
✓
Staff were positive about the support they had in their roles. One staff member said, 'I feel I have the support I need and enjoy working here.' Another said, 'Good team. Supported. No problems.'
Staffing Levels
6/10
✓
People and staff told us there were enough staff to provide people with the support they needed. There had been an increase in the use of agency staff due to the impact of the COVID pandemic.
Training & Dev
6/10
✓
Staff told us that they had good levels of training and support to do their roles effectively. Staff completed The Care Certificate.
Management
7/10
✓
Staff felt supported and listened to by the management team. A relative said, 'Her door is always wide open. She's much more accessible than I thought a care home manager would be.'
Programmes
6/10
✓
The home environment had purpose-built facilities including a cinema room and sensory rooms. One relative said, 'There seems to be a lot of activities. Mum loves the rabbits, loves cuddling them. There's an aviary outside.'
Points to consider
Some daily monitoring records have gaps, like checks on urine catheter bags, so risks are not always fully tracked.
we found incomplete records of when people's urinary catheter bags were checked and emptied. The chart to record the checks had numerous gaps, including where no output was recorded at all.
Staffing is adequate but there's increased use of agency workers due to COVID.
There had been an increase in the use of agency staff due to the impact of the COVID pandemic.
Only standard training like the Care Certificate and induction, no specialist courses or funded qualifications.
New staff were required to complete essential training in areas like manual handling and safeguarding. They also worked through an induction period... Staff completed The Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews