Working at Lanercost House
Berkley Grange, Carlisle, CA2 7PW
Operated by Barchester Healthcare Homes Limited
79 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Supportive management and positive culture where staff feel valued, but staffing can feel stretched when people call in sick."
Safety & Risk
6/10
✓
People's medicines were managed well... We found some issues with the completion of medicines documentation... addressed immediately. We recommend the provider further review their medicines procedures.
Staff Culture
7/10
✓
There was a positive and open culture at the service. Staff were respectful and kind towards people, relatives, and each other. One staff member said, 'I feel supported. I know I can approach colleagues'.
Staffing Levels
5/10
!
The provider ensured there were sufficient numbers of suitable staff. An ongoing recruitment drive was in place to fill any vacant posts. One relative said, 'sometimes if people are off it can be stretched but they have put contingencies in place to cover it'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Records confirmed that staff had completed mandatory training. New staff were provided with induction training... Staff were able to access more formal vocational training such as the care certificate.
Management
7/10
✓
The management team were approachable. Relatives told us the registered manager and management team were kind and wanted to do their best for their relatives. Staff felt supported and part of one team.
Programmes
6/10
✓
Per 2018 comprehensive inspection: There were dedicated activity co-ordinators who facilitated a range of activities including quizzes, painting and pampering... examples of school children who had visited and entertainers such as musicians and singers.
Points to consider
Staffing is adequate but can feel stretched when people call in sick, and they are running a recruitment drive to fill vacancies.
An ongoing recruitment drive was in place to fill any vacant posts. One relative said, 'sometimes if people are off it can be stretched but they have put contingencies in place to cover it'.
Only standard mandatory training and basic qualifications like the care certificate, with no specialist courses or career development mentioned.
Per 2018 comprehensive inspection: Records confirmed that staff had completed mandatory training... access more formal vocational training such as the care certificate.
Activities programme has a coordinator and some variety like quizzes and pampering, but nothing innovative or distinctive to make the role more fulfilling.
Per 2018 comprehensive inspection: dedicated activity co-ordinators who facilitated a range of activities including quizzes, painting and pampering... entertainers such as musicians and singers regularly came to the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews