Last updated: 9 February 2026
"Staff trust their approachable manager and feel part of a caring team with strong safeguarding, but ongoing recruitment suggests staff turnover issues."
People were safeguarded from the risk of abuse. Staff demonstrated a good awareness of safeguarding procedures. Medicines arrangements were safe and managed appropriately.
The culture of the service was open, honest and caring. Staff were friendly and demonstrated a passion for providing a good quality service.
There were enough staff available to meet people's needs. Staff were flexible to cover shifts and ongoing recruitment was taking place.
A staff induction and training programme was in place. Staff told us they could access additional training and were supported to do this. Staff received regular supervision and annual appraisals.
Staff told us the registered manager and management team were approachable. Comments included, 'I have trust in the manager' and 'The seniors are fantastic, I can't knock them, communication is good, and they listen to us.'
People regularly engaged in local community activities including swimming, football matches, local parks and cafes or restaurants.
Staffing is adequate with enough people to meet needs, but ongoing recruitment suggests some turnover or gaps.
There were enough staff available to meet people's needs. Staff were flexible to cover shifts and ongoing recruitment was taking place.
Only standard induction, training programme and supervision, no specialist courses or funded qualifications mentioned.
A staff induction and training programme was in place. Staff told us they could access additional training and were supported to do this.
Varied community activities like swimming and outings, but no activities coordinator or specialist programmes.
People regularly engaged in local community activities including swimming, football matches, local parks and cafes or restaurants.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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