Last updated: 10 February 2026
"Supportive manager and positive team culture with stable staffing, but basic training and activities hold it back."
The provider had systems in place to safeguard people from abuse... People's risks were assessed regularly or as their needs changed... Monthly reviews of falls, accidents and incidents took place.
Staff we spoke to enjoyed working in the service, found their roles rewarding... One staff member said, 'A lot of us are here because we want to care. We work well as a team. We all pull together.'
Improvements had been made and there was a stable team of permanent staff. The team worked together to cover vacant shifts when necessary, and agency staff were used only occasionally when essential.
Staff received training to recognise abuse and protect people from the risk of abuse. Medicines were administered by staff who were trained to do so and had their competency checked.
One staff member said, '[Manager's name] is a great manager. She comes onto the floor. She doesn't just talk to the residents, she talks to us too, makes sure we are alright.'
We saw the notes from the last resident meeting where a range of topics were discussed... pampering sessions, gardening activities, food tasting ideas such as tapas and Thai green curry.
Just basic training on spotting abuse and giving medicines, no specialist courses or funded qualifications to help you develop.
Staff received training to recognise abuse and protect people from the risk of abuse. Medicines were administered by staff who were trained to do so and had their competency checked.
Basic activities like pampering, gardening and food tasting sessions, nothing creative or special to vary up your day.
pampering sessions, gardening activities, food tasting ideas such as tapas and Thai green curry.
Enough staff with few agency but residents say you do not always have time to stop and chat with them.
Some people told us they would like it if staff had more time to stop and chat with them. There was similar feedback in the recent survey completed by people.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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