Working at Lancaster House

Staff understanding of safeguarding was good and they knew their responsibilities. Medicines were mostly very well managed and clearly recorded, although we found one stocktaking error. Risks were well managed.

Staff felt well supported. Feedback about the manager was positive, and staff appreciated the support they gave. Staff had some input into the way the service was run. They told us staff meetings were an open forum.

People who used the service and staff told us there were enough staff. Records confirmed that staffing levels were provided in accordance with the service's assessed levels. Bank and agency staff were drawn from a small team who knew people well.

Staff were well trained and induction and support for new staff was good. Staff received the training they needed to carry out their roles. New staff received a structured induction and had the opportunity to undertake additional qualifications in care.

There was strong leadership from the registered manager. They had also begun to delegate some tasks to key staff and develop their skills. Feedback about the manager was positive, and staff appreciated the support they gave.