Working at Lancaster House

Medicines were managed safely. Staff had received training... but We found there were no protocols in place for those medicines given 'as required', to direct staff.

All the staff we spoke with told us they would be happy for a family member to be cared for by the service. Staff felt the service was managed well.

People we spoke with told us there were always enough staff on duty. 'There is definitely enough staff around.' Staff members we spoke with also confirmed there were adequate staff on duty to meet people's needs.

Staff we spoke with all confirmed they received training which was suitable for their roles. The training matrix we looked at showed various courses staff had undertaken such as dignity in care, equality, diversity and human rights, fire safety, health, safety and welfare, mental health and dementia. Regular supervisions and appraisals were held.

All the people we spoke with knew who the registered manager was and told us they were approachable. Staff also told us the registered manager was approachable. Staff felt the service was managed well.

The resident engagement officer showed us the 'Reach IT' course... supporting people to learn basic IT skills... people supported to engage in activities within the local community... volunteering in a local nursery... play pool... IT training.