Working at Lancaster Court Residential Care Home

Systems were in place to protect people from the risk of abuse. Staff completed safeguarding training and knew how to report concerns. Medicines were used safely and risk assessments managed safely.

The culture of the service was positive and inclusive. Family members commented on the warm and friendly atmosphere, they said the registered manager and staff were always friendly and welcoming.

People received care and support from the right amount of suitably skilled and qualified staff. People told us there were enough staff to assist them and that they felt safe with staff.

Per 2017 comprehensive inspection: staff received training to ensure they had the skills and knowledge to support people living at Lancaster Court, including induction, supervisions and annual appraisals.

People, family members and staff were complementary about the way the service was managed, they described the registered manager as supportive and approachable and felt involved and listened to.