Working at Lancaster Court
108 High Road, Watford, WD25 7AJ
Operated by Runwood Homes Limited
65 bedsNursing homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"A positive culture where staff feel supported and varied activities like choir and outings, but staffing shortages and medicines safety problems hold it back."
Safety & Risk
2/10
✕
The provider was in breach of legal regulation in relation to medicines management, staff competency and risk assessments.
Staff Culture
6/10
✓
There was a positive culture within the service with most staff feeling well supported by their manager and colleagues.
Staffing Levels
2/10
✕
The service did not always have enough staff to meet people’s needs. During both our visits, we found staff were not visible in communal areas.
Training & Dev
3/10
✕
The registered manager had not ensured staff were competent in moving and handling... competency assessments to be completed after 6 months. There had been some injuries prior to the inspection.
Management
4/10
!
Most staff spoke positively about the registered manager; they found them supportive and approachable. However, we did receive some negative feedback around their understanding of people’s needs and the impact on the staff.
Programmes
6/10
✓
A person said, “I join in activities, I have joined the choir. I do bowling, bingo, yoga, a dog visits. They took us to the zoo.”
Points to consider
Not enough staff on shifts so care workers are rushed and task-focused with little time for social chats with residents.
The service did not always have enough staff to meet people’s needs. During both our visits, we found staff were not visible in communal areas.
Medication safety problems like missing personal guidance for as-needed doses and regular dosing at set times.
The registered manager had not ensured there were always protocols to guide staff for when to administer PRN medicines... it was being administered regularly at 8.30am.
Delays in checking care workers skills for safely moving residents leading to injuries.
Whilst training was completed, the procedure was for competency assessments to be completed after 6 months. There had been some injuries prior to the inspection to people during moving and handling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews