Working at Lancaster and Morecambe Short Breaks Service

Processes were embedded to ensure people remained safe at the home. Risks were managed and addressed. Medicines were suitably managed and good practice guidelines implemented.

Staff told us morale at the home was exceptional and said all staff were committed to promoting a person centred, positive culture. There was a vibrant, open and transparent culture within the home.

People and relatives expressed no concerns about staffing at the home. Feedback included, 'There are plenty of staff when we need them.'

Champion roles had been introduced at the home so that staff could take the lead in receiving up to date training, gathering information and sharing it with other team members.

The registered manager excelled at creating an inclusive environment which in turn resulted in a highly efficient, person centred, caring and well-managed service.

The service had an activities champion who was an active member of an external group developing and promoting activities for people with learning disabilities in the community.