Working at Lammas House Residential Care Home

Medicines were now managed and administered safely. Accidents and incidents were analysed for lessons learnt and these were shared with the staff team to reduce further reoccurrence.

Staff were passionate about the care they provided at the home, and told us they loved working at Lammas House... 'I wake up every morning and I love coming to work – we have such a good vibe'

The service had a very stable staff group with most having worked with the registered manager for many years. More recently, in response to discussions with staff, an additional member of staff had been added to the rota.

All staff undertook the provider's own training called 'Care Commitment'... staff were encouraged to undertake diplomas in health and social care... registered manager attended a 'master class' in dementia awareness.

The registered manager was passionate about providing exceptional care to people and in driving improvements in the home. There was an open and transparent culture, and the staff team worked very well with each other.

Daily social activities were available which people enjoyed... virtual cruise... royal wedding celebrations... staff rehearsing pantomime... links with schools and students.