Working at Lambwood Heights Care home

There were systems in place to keep people safe from the risk of abuse... Risks... had been assessed and mitigated. People received their prescribed medicines safely... Accidents and incidents were reviewed and monitored.

Staff were passionate about working at the service and were very keen to speak with us... 'Team I work with is good we have very good teamwork. There is good communication with the management.'

there was a high ratio of staff to people using the service... 'When I press my buzzer they come straight away.' The service used a colour coded rota that recorded the education and experience of staff.

Staff were encouraged to embark on higher qualifications and the service supported them throughout. A staff member said, 'They are going to help us with qualifications.' Additional training... such as stoma care training, pressure care and skin integrity.

Staff were complimentary about the registered manager... '[Registered managers] door is always open.' 'The management team are supportive and challenge us at the same time. They are really supportive and open minded.'

Activities in the service were exceptionally meaningful... Staff used innovative and individual ways... The Archie Project is a unique intergenerational dementia awareness project... multiple specific person-centred initiatives like golf outings, dance classes, wellbeing champion.