Working at Lambton House

Risks to people were assessed and action taken to reduce the chances of them occurring. Medicines were managed safely with no errors or unexplained gaps in records.

Staff spoke positively about the culture and values. One member of staff said, 'Very welcoming and very caring. It has a good atmosphere.'

People and relatives said staff were always around when people needed help. 'There are plenty of staff around.' 'There are enough staff on shift and I know we are recruiting as well.'

Staff were supported with regular training, supervision and appraisal. One member of staff told us, 'You get all the training you need.'

People and relatives spoke positively about the registered manager. One person told us, 'The manager is fantastic, you can go to her for anything.' Staff said they felt supported by the leadership.

An additional activities co-ordinator had been employed to facilitate more one-to-one activities. People said, 'I never get bored in here, the entertainers they get are brilliant.'