Last updated: 10 February 2026
"Supportive leaders and a positive culture with enough staff and good training, but medicines safety gaps need attention."
Medicines optimisation Score:2... some improvements required... protocols not sufficient... patches not rotated... fridge temperatures not always recorded.
Staff felt well supported... open and transparent culture... 78% of staff who answered reported an overall positive mood.
Staff reported staffing levels were sufficient and allowed them to provide safe, person centred care without rushing tasks. Processes in place including access to agency staff, prioritised familiar staff.
Staff had an overall mandatory training compliance rate of 95%... additional training courses... regular supervision and appraisals.
Leaders had an open-door policy. They promoted a transparent culture... Staff felt well supported in their roles.
Activities coordinator... people cook on Friday, games, exercise, singers, nails done... supported obtaining qualifications, courses, events, social inclusion.
Gaps in medicine safety like missing details in as-needed drug protocols and not always checking fridge temperatures
some of the information included in some of the protocols was not sufficient... Staff were not always measuring and recording the maximum and minimum refrigerator temperatures
Activities are regular and varied with a coordinator but no specialist programmes or innovative therapies
I can cook on a Friday with [the activities coordinator]. We have games, exercise and singers. I have my nails done... some staff felt there could be more excursions
Specialist training not fully up to date according to external experts
a specialist service told us they felt staff needed to engage with them closer to ensure specialist training was up to date
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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