Working at Lakeside Watermead Care Home
Brambling, Aylesbury, HP19 0WH
Operated by Lakeside Aylesbury Limited
49 bedsNursing homesResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Staff get good training, but short staffing, safety lapses, and unresponsive leadership create major concerns."
Safety & Risk
2/10
✕
People were not always safeguarded from the potential risk of abuse... the service failed to make a safeguarding alert and notification to us at the time.
Staff Culture
4/10
!
We received mixed feedback from staff on the culture of the service. Some staff felt able to raise issues and these were addressed. Whilst other staff felt their concerns were ignored, not acted on.
Staffing Levels
2/10
✕
People, relatives, and staff told us the staffing levels were not always sufficient, and people gave examples where it impacted, the time they got up and went to bed.
Training & Dev
6/10
✓
Staff felt suitably trained and had their competencies assessed for tasks they were involved with.
Management
3/10
✕
Some staff felt the new manager was experienced, knowledgeable and approachable... Other staff told us that their concerns about staffing levels were not listened too.
Programmes
3/10
✕
They informed us there was a lack of variety of activities and no community activities taking place.
Points to consider
Not enough staff at times, so care gets rushed, personal care is delayed, and staff miss breaks.
There was a delay in people receiving personal care and being supported with their meals... staff on long days were delayed in getting their breaks.
Risks like falls, choking, and skin breakdown not always managed properly, leading to repeated issues.
On review of the person’s repositioning charts, we found they were not consistently repositioned at the frequency outlined... The falls risk assessment was not updated to reflect the increase in falls.
Leadership mixed, with some staff feeling ignored when raising concerns about staffing and other issues.
Other staff told us that their concerns about staffing levels were not listened too. A staff member commented, 'Staff has repeatedly tried to contact the new management regarding multiple issues. However, they do not respond to calls, messages or emails'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews